Returns & Exchanges

At Khan El Khalili Warehouse, we want you to be completely satisfied with your purchase. If your item is not quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.